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Refund Policy
Return Period
Customers may return products within 30 days of receipt for a full refund, provided the items are in their original condition and packaging.Return Process
- Contact our customer service team to initiate a return.
- Obtain a Return Merchandise Authorization (RMA) number.
- Ship the item to our warehouse in Shenzhen, China.
- Include the RMA number on the package.
Refund Processing
- Refunds will be issued to the original payment method within 14 business days of receiving the returned item.
- Shipping costs for returns are the responsibility of the customer unless the return is due to a defective product.
Exceptions
- Custom-made or personalized items are not eligible for return unless defective.
- Items damaged due to misuse or improper handling are not eligible for refund.
Terms of Service
Order Acceptance
SJPRO reserves the right to refuse or cancel any order for any reason, including limitations on quantities available for purchase.Pricing and Availability
Prices and availability of products are subject to change without notice. We strive to provide accurate product information but reserve the right to correct any errors.Shipping
- We ship products worldwide.
- Delivery times and shipping costs vary depending on the destination.
- Customers are responsible for any customs duties or taxes incurred.
Product Use
Customers agree to use SJPRO products in accordance with all applicable laws and regulations. SJPRO is not responsible for any misuse of its products.Intellectual Property
All content on the SJPRO website, including text, graphics, logos, and images, is the property of SJPRO and protected by international copyright laws.Limitation of Liability
SJPRO shall not be liable for any indirect, incidental, special, consequential, or punitive damages resulting from the use of our products or services.Governing Law
These terms and conditions are governed by the laws of China. Any disputes shall be resolved in the courts of Shenzhen, China.Changes to Terms
SJPRO reserves the right to modify these terms at any time. Continued use of our website or products after changes constitutes acceptance of the new terms.By using our website or purchasing our products, you agree to abide by these terms and conditions.
Warranty
Thanks for acquiring an SJPRO product; we do our best to build products that will last. We guarantee our products to be free of defects in materials and workmanship to the original buyer for 6 months. This warranty does not cover loss or damage due to carelessness, obvious abuse, normal wear & tear or extend to any SJPRO product that has been modified in any way. Only SJPRO products are covered under this warranty and it does not extend to damage caused to other products used in conjunction with and or caused by your SJPRO products.
If you have a SJPRO product that you feel meets the above warranty guidelines please contact us so we can work together and make it right. If your warranty claim is deemed valid SJPRO will repair or replace the product less shipping costs. Send warranty inquires to info@SJPRO.net
Product Warning
The user of any product sold by SJPRO assumes all liability associated with the use of the product. The user agrees to hold SJPRO and its respective officers, directors and employees harmless from and against loss, damages, liabilities and expenses, including legal fees incurred in connection with any claim against SJPRO.
SJPRO is not liable for any loss, damages, personal injury or death associated with the use of their products.
