SJPRO Return, Refund, Warranty & Terms of Service Policy

Last updated: August 23, 2026

Thank you for purchasing from SJPRO. We want you to be satisfied with your purchase. This policy explains our return, refund, warranty, product-use, and general terms.

Nothing in this policy limits any mandatory rights or remedies available to consumers under applicable law.

1. Return & Refund Policy

1.1 Return Period

Customers may request a return within 30 days from the date the product is delivered.

The 30-day return period applies to:

Products that the customer no longer wants or purchased by mistake.
Products that are defective or damaged.
Products that are incorrect or materially different from the product ordered.

For standard returns, the product should be returned in its original condition and, where reasonably possible, with its original packaging and accessories.

Opening or inspecting a product does not automatically prevent a return.

1.2 Cancellation Before Shipment

If a customer requests cancellation before the order has been shipped, SJPRO will provide a full refund to the original payment method.

Once an order has been shipped, SJPRO may no longer be able to cancel or recall the shipment.

1.3 Returns After Shipment

If an order has already been shipped, the customer may still request a return within the applicable 30-day return period.

The customer may:

Accept the delivery and request a return; or
Refuse delivery where the carrier permits this option.

If the customer accepts the product and wishes to return it, the customer must contact SJPRO before sending the product back.

Proof of Return Shipment

For a return after shipment, the customer must provide proof that the product has been shipped back to SJPRO, including a valid tracking number.

The customer should provide the tracking number to SJPRO after the return shipment has been sent.

Once valid proof of return shipment and tracking information have been provided, SJPRO will process the applicable refund in accordance with this policy and applicable law.

SJPRO may wait until the returned product is received or sufficient tracking confirmation is available before completing the refund, where permitted by applicable law.

1.4 Return Process

To request a return:

Contact SJPRO customer service within the applicable return period.
Provide your order number and the reason for the return.
SJPRO will provide return instructions and, where applicable, a Return Merchandise Authorization (RMA) number.
Ship the product according to the return instructions provided by SJPRO.
Provide SJPRO with proof of shipment and a valid tracking number.

Products should not be sent to an address other than the return address provided by SJPRO.

SJPRO’s return warehouse may be located in Shenzhen, China, depending on the product and fulfillment arrangement.

1.5 Change-of-Mind Returns

If the customer changes their mind, orders the wrong product, or no longer needs the product, the customer may request a return within 30 days of delivery.

The customer is responsible for the cost of returning the product unless applicable law requires otherwise.

The product must be returned in reasonable condition and with the supplied accessories where reasonably possible.

After the return shipment has been sent, the customer must provide proof of shipment and a valid tracking number.

Once the return is received and the return is approved, SJPRO will issue the applicable refund to the original payment method.

1.6 Damaged, Defective, Incorrect, or Misdescribed Products

If a product arrives damaged, is defective, is incorrect, or is materially different from the product ordered, please contact SJPRO within the applicable 30-day return period.

SJPRO may accept the following as proof of the problem:

Clear photographs of the damage or defect.
Video showing the problem.
Other reasonable media or documentation demonstrating the issue.

For many damage or defect claims, photographs or video may be sufficient for SJPRO to assess the problem without requiring the customer to immediately return the product.

SJPRO may request additional information where necessary.

If SJPRO determines that the product is defective, damaged during delivery, incorrect, or materially different from the product ordered, SJPRO may provide:

A replacement;
A repair, where applicable; or
A full refund.

Where a return is required for a confirmed defective, damaged, incorrect, or materially misdescribed product, SJPRO will provide appropriate return instructions and cover reasonable return shipping costs where applicable and permitted by law.

1.7 Refused Deliveries

If a customer refuses delivery because they no longer want the product, the shipment must first be returned to SJPRO.

A refund will be processed after the returned shipment reaches SJPRO and the return can be verified.

Refusing delivery does not constitute an immediate refund because the product must first be returned to SJPRO.

1.8 Return Shipping Costs

For a change-of-mind return, the customer is responsible for the return shipping cost unless applicable law requires otherwise.

For a confirmed defective, damaged, incorrect, or materially misdescribed product, SJPRO will cover reasonable return shipping costs where applicable.

SJPRO recommends using a tracked shipping service for all returns.

For customer-initiated returns, SJPRO is not responsible for products lost during return shipment where the customer cannot provide valid proof of shipment or delivery.

2. Refund Processing

Approved refunds will normally be issued to the same payment method used for the original purchase.

SJPRO aims to process approved refunds within 14 business days after the applicable return requirements have been satisfied, including receipt and inspection of the returned product where required.

For returns after shipment, the customer must provide proof of return shipment and a valid tracking number.

The time required for the refund to appear in the customer’s account may vary depending on the customer’s bank, credit-card provider, PayPal, or other payment provider.

SJPRO is not responsible for delays caused by payment providers after the refund has been processed by SJPRO.

3. Return Exceptions

The following products may not be eligible for a standard change-of-mind return:

Custom-made or personalized products, unless defective or otherwise required to be accepted under applicable law.
Products damaged through misuse, abuse, accidents, improper installation, or improper handling.
Products that have been intentionally modified or altered.
Products damaged through failure to follow the applicable product instructions or warnings.

These exceptions do not limit any mandatory consumer rights applicable under local law.

4. Warranty

SJPRO works to manufacture products that provide reliable performance.

SJPRO provides the original purchaser with a 6-month limited warranty against defects in materials and workmanship, beginning from the date of purchase.

The warranty applies only to genuine SJPRO products purchased from SJPRO or an authorized seller.

4.1 Warranty Exclusions

The warranty does not cover damage or failure caused by:

Carelessness or neglect.
Obvious abuse or misuse.
Accidents.
Normal wear and tear.
Improper installation or use.
Failure to follow product instructions or warnings.
Unauthorized modification, alteration, or repair.
Damage caused by use outside the intended purpose of the product.

The SJPRO warranty does not extend to other products, cameras, smartphones, equipment, or property used together with an SJPRO product.

4.2 Warranty Claims

If you believe your product has a warranty-covered defect, please contact SJPRO customer service.

Please provide:

Order or purchase information.
A description of the problem.
Photographs or video demonstrating the issue where applicable.

SJPRO may request that the product be returned for inspection.

If the warranty claim is determined to be valid, SJPRO may, at its discretion and subject to applicable law:

Repair the product;
Replace the product; or
Provide another appropriate remedy.

Unless otherwise required by applicable law, shipping costs associated with a valid warranty claim may be deducted from or otherwise applied to the warranty remedy where permitted.

Warranty inquiries may be sent to:

info@SJPRO.net

5. Product Warnings & Safe Use

Customers are responsible for using SJPRO products in accordance with the applicable product instructions, warnings, and limitations.

SJPRO products should only be used for their intended purpose and in accordance with the instructions supplied with the product.

The user assumes responsibility for using the product safely and appropriately.

SJPRO is not responsible for damage, injury, or loss resulting from misuse, improper installation, unauthorized modification, failure to follow instructions, or use outside the intended purpose of the product, except where such limitation is prohibited by applicable law.

6. Order Acceptance

SJPRO reserves the right to refuse, limit, or cancel an order where permitted by applicable law, including circumstances such as:

Product availability limitations.
Inventory errors.
Pricing or product-description errors.
Suspected fraudulent transactions.
Incorrect shipping information.
Other legitimate operational or legal reasons.

If SJPRO cancels an order after payment has been received, the applicable payment will be refunded.

7. Pricing & Product Availability

Prices, specifications, and availability of products may change without notice.

SJPRO makes reasonable efforts to provide accurate product information, images, specifications, and pricing.

In the event of an accidental pricing, product-description, or availability error, SJPRO reserves the right to correct the error and, where appropriate, cancel the affected order and provide a refund.

8. Shipping

SJPRO ships products internationally.

Delivery times and shipping costs vary depending on the destination, shipping method, customs processing, and other circumstances outside SJPRO’s control.

SJPRO does not guarantee a specific delivery date unless a specific delivery guarantee has been expressly provided for the applicable order.

Customers are responsible for providing a complete and accurate delivery address.

Where applicable, customers may be responsible for customs duties, import taxes, or other charges imposed by the destination country.

9. Customs, Duties & Taxes

International orders may be subject to customs duties, taxes, import charges, or other fees depending on the destination country and applicable regulations.

SJPRO or its shipping partners may prepay or collect certain taxes or duties where available, but SJPRO cannot guarantee that no additional charges will be imposed by the destination country’s authorities.

Customers are responsible for complying with applicable import requirements.

10. Intellectual Property

All content on the SJPRO website, including text, graphics, photographs, logos, product designs, videos, trademarks, and other materials, is owned by or licensed to SJPRO and is protected by applicable intellectual-property laws.

No website content may be reproduced, copied, modified, distributed, or commercially used without prior written permission from SJPRO, except where permitted by law.

11. Limitation of Liability

To the maximum extent permitted by applicable law, SJPRO shall not be liable for indirect, incidental, special, consequential, or punitive damages arising from the use of its website, products, or services.

Nothing in these Terms excludes or limits liability that cannot legally be excluded or limited under applicable law.

Customers are responsible for using SJPRO products in accordance with the supplied instructions and warnings.

12. Governing Law & Disputes

These Terms are intended to be governed by the laws applicable to SJPRO’s business operations.

Where legally permitted, disputes may be subject to the jurisdiction of the courts of Tel Aviv Israel.

However, nothing in this section is intended to prevent consumers from exercising mandatory rights or pursuing remedies available to them under the consumer-protection laws of their country or region.

13. Changes to These Terms

SJPRO may update this policy from time to time.

The latest version will be published on the SJPRO website and will show the applicable update date.

Changes will not affect rights that have already arisen where such rights cannot legally be changed retroactively.

14. Contact SJPRO

For returns, refunds, warranty claims, damaged products, or other customer-service inquiries, please contact:

SJPRO Customer Support

Email: info@SJPRO.net

When contacting us regarding an order, please include your order number whenever possible.

By purchasing products from SJPRO or using the SJPRO website, you acknowledge that you have read and understood these terms, subject to any mandatory rights provided by applicable law.