SJPRO Privacy Policy

Last updated: October 10, 2026

This Privacy Policy explains how SJPRO (“SJPRO,” “we,” “us,” or “our”) collects, uses, stores, shares, and protects personal information when you visit SJPRO.net, purchase our products, contact customer support, or otherwise interact with us.

This policy is intended to address applicable requirements under the European Union General Data Protection Regulation (GDPR), the California Consumer Privacy Act, as amended by the California Privacy Rights Act (CCPA/CPRA), and other applicable privacy laws.

1. Personal Information We Collect

Depending on how you interact with our website, we may collect the following categories of information:

• Identity and contact information: name, email address, telephone number, billing address, and shipping address.

• Order and transaction information: products purchased, order history, payment status, transaction references, and refund or return information.

• Customer support information: messages, inquiries, warranty claims, product photographs, videos, and other information you choose to provide.

• Technical and device information: IP address, browser type, device information, operating system, approximate location, and website usage data.

• Website and marketing information: pages viewed, referral sources, cookie identifiers, advertising interactions, and marketing preferences, where collected.

• Consent and privacy preferences: cookie choices, marketing subscriptions, and requests to access, correct, delete, or restrict personal information.

Payments may be processed by third-party payment providers. We do not intentionally store complete payment card details when payment processing is handled by those providers.

We do not intentionally collect sensitive personal information unless it is necessary for a specific, lawful purpose.

2. How We Use Personal Information

We may use personal information to:

• Process orders, payments, deliveries, cancellations, returns, and refunds.

• Provide customer support and respond to questions.

• Manage product warranties and investigate reported defects.

• Communicate order confirmations, shipping updates, and important service information.

• Prevent fraud, detect unauthorized transactions, and protect website security.

• Operate, maintain, and improve our website and products.

• Measure website performance and marketing effectiveness where permitted.

• Send promotional communications where legally permitted and, where required, with your consent.

• Comply with legal, tax, accounting, and regulatory obligations.

• Respond to privacy requests and establish, exercise, or defend legal claims.

We do not use personal information for purposes incompatible with those described in this policy without providing any additional notice or obtaining consent where required.

3. Legal Bases for Processing Under the GDPR

Where the GDPR applies, SJPRO processes personal information under one or more of the following legal bases:

Contractual necessity: Processing necessary to accept and fulfill orders, arrange delivery, process payments and refunds, provide customer support, and perform our obligations to customers.

Legal obligations: Processing necessary to comply with applicable tax, accounting, consumer protection, customs, and other legal requirements.

Legitimate interests: Processing necessary for legitimate business interests, such as website security, fraud prevention, service improvement, customer-service administration, and defending legal claims, provided those interests do not override your rights and freedoms.

Consent: Processing based on your freely given consent, where required, including certain marketing communications and non-essential cookies or tracking technologies.

Where processing is based on consent, you may withdraw your consent at any time. Withdrawal does not affect the lawfulness of processing carried out before withdrawal.

Where consent is required for non-essential cookies, we will seek consent before activating those technologies, subject to applicable law.

4. How Long We Retain Personal Information

We retain personal information only for as long as reasonably necessary for the purposes described in this policy, unless a longer period is required or permitted by law.

Our intended retention schedule is as follows, subject to verification against our actual business systems and applicable legal requirements:

• Order and transaction records: retained for the applicable tax, accounting, warranty, and legal retention periods.

• Customer support correspondence: retained for up to 24 months after the case is closed, unless needed for an ongoing dispute, warranty claim, or legal obligation.

• Return, refund, and warranty records: retained for the applicable warranty, accounting, dispute-resolution, and legal periods.

• Marketing subscription information: retained until you unsubscribe or withdraw consent, after which we retain only the minimum information necessary to honor your preference and maintain suppression records.

• Cookie and analytics data: retained according to the specific cookie or analytics service configuration and its published retention settings.

• Security logs and technical records: retained for the period necessary to detect security incidents, investigate misuse, and maintain system integrity.

When information is no longer required, we will delete it, anonymize it, or securely restrict access to it, as appropriate.

Certain information may be retained after a deletion request where necessary to comply with legal obligations, prevent fraud, resolve disputes, or establish, exercise, or defend legal claims.

5. Sharing Personal Information

We may disclose personal information to the following categories of recipients where necessary and lawful:

• Payment providers: to process transactions, refunds, and payment verification.

• Shipping and logistics providers: to deliver orders, manage tracking, and process returns.

• Website hosting and technical providers: to operate, maintain, and secure SJPRO.net.

• E-commerce and customer-service providers: to manage orders, customer inquiries, and support requests.

• Analytics and advertising providers: to measure website performance and marketing effectiveness, where enabled and legally permitted.

• Professional advisers: including accountants, legal advisers, and insurers where appropriate.

• Government authorities and other parties: where required by law or necessary to protect legal rights and prevent fraud.

Service providers may process personal information on our behalf under appropriate contractual arrangements where required.

We do not authorize service providers to use personal information for purposes inconsistent with the applicable agreement or law.

6. International Data Transfers

SJPRO serves international customers, and some service providers or business operations may be located outside your country of residence.

Where personal information is transferred internationally, we will implement the safeguards required by applicable law. Depending on the circumstances, these may include an adequacy decision, approved standard contractual clauses, or another legally recognized transfer mechanism.

You may contact us to request additional information about relevant safeguards, subject to applicable legal limitations.

7. Cookies and Similar Technologies

SJPRO.net may use cookies, pixels, local storage, and similar technologies to operate the website, remember preferences, understand website usage, and support advertising.

Cookies are small files or identifiers stored on or accessed from your device. Some are necessary for website functionality, while others are optional.

7.1 Categories of Cookies

Strictly necessary cookies

These cookies support essential website functionality, including shopping-cart operations, checkout security, session management, and remembering privacy choices. They cannot generally be disabled through our website’s cookie controls if they are necessary to provide a service you request, although you may be able to block them through your browser.

Functional cookies

These may remember preferences, language settings, or other choices to improve your browsing experience.

Analytics cookies

If enabled, these help us understand how visitors use the website, including pages visited, traffic sources, and technical performance. Where consent is required, analytics cookies will only be activated after you provide consent.

Advertising and marketing cookies

If enabled, these may help measure advertising performance, limit repeated advertisements, or support relevant advertising across websites. Where required, these technologies will only be activated after consent.

7.2 Specific Cookies and Third-Party Trackers

The exact cookies and trackers used by SJPRO depend on the website’s current configuration and installed services.

The following table identifies categories and examples of services that must be checked against the live website. It is not a verified inventory of currently active SJPRO trackers.

Important: This table must be updated after a cookie and tracker audit. Any service that is not actually used should be removed, and every active cookie or tracker should be documented with its name, provider, purpose, category, and retention period.

7.3 Managing Cookie Preferences

Where a cookie-consent tool is available, you can accept or reject non-essential cookies and change your preferences at any time through the website’s cookie settings.

You may also manage cookies through your browser settings. Blocking certain cookies may affect website functionality.

Withdrawing consent does not retroactively invalidate processing that occurred before withdrawal.

8. Your GDPR Data Protection Rights

If the GDPR applies to your personal information, you may have the right to:

• Access: request a copy of your personal information.

• Rectification: request correction of inaccurate or incomplete information.

• Erasure: request deletion of your personal information where the legal conditions are met.

• Restriction: request that certain processing be restricted.

• Data portability: receive certain information in a structured, commonly used, machine-readable format.

• Object: object to processing based on legitimate interests, including direct marketing.

• Withdraw consent: withdraw consent where processing relies on consent.

• Complain: lodge a complaint with your relevant data protection supervisory authority.

These rights are subject to applicable legal conditions and exceptions.

To exercise your rights, email info@SJPRO.net with the subject line “Privacy Rights Request.”

Please identify the right you wish to exercise and provide enough information for us to locate the relevant records. We may request reasonable additional information to verify your identity where legally permitted and necessary.

We will respond within the period required by applicable law.

9. California Privacy Rights Under the CCPA/CPRA

If you are a California resident and the CCPA/CPRA applies to SJPRO, you may have the right to:

• Know the categories and specific pieces of personal information collected about you.

• Know the categories of sources from which information is collected.

• Know the purposes for collecting, using, disclosing, selling, or sharing personal information.

• Request deletion of personal information, subject to legal exceptions.

• Request correction of inaccurate personal information.

• Opt out of the sale or sharing of personal information.

• Limit certain uses and disclosures of sensitive personal information, where applicable.

• Receive equal service and pricing when exercising your privacy rights, subject to lawful exceptions.

9.1 How to Submit a California Privacy Request

Email info@SJPRO.net with the subject line “California Privacy Request.”

Please state whether you are requesting access, deletion, correction, or an opt-out of sale or sharing.

We will verify requests as required by law and respond within the applicable legal timeframe.

You do not need to create an account solely to submit a privacy request.

We will not discriminate against you for exercising applicable privacy rights.

10. Do Not Sell or Share My Personal Information

California law may treat certain disclosures of personal information to advertising partners as a “sale” or “sharing,” even when no money changes hands.

Where applicable, California residents may opt out of the sale or sharing of their personal information.

To submit a request, email info@SJPRO.net with the subject line “Do Not Sell or Share My Personal Information.”

If SJPRO uses third-party advertising technologies that constitute a sale or sharing under applicable law, we will provide the required opt-out mechanism and honor valid opt-out requests.

Where required, SJPRO will also recognize applicable browser-based opt-out preference signals, including Global Privacy Control (GPC).

Website implementation requirement: If required by the CCPA/CPRA, SJPRO will place a prominent “Do Not Sell or Share My Personal Information” link in the website footer or another legally permitted location. The link must lead to a working opt-out mechanism or the appropriate notice and request process.

If SJPRO determines that it does not sell or share personal information within the meaning of the law, the wording and mechanism should be reviewed and configured accordingly rather than making an inaccurate claim.

11. How to Request Deletion of Personal Information

You may request deletion of personal information by emailing info@SJPRO.net with the subject line “Request to Delete My Personal Information.”

Please include the email address associated with your order or account and a description of the information you want deleted.

We may request additional information to verify your identity or authority to submit the request.

After verifying the request, we will delete or de-identify eligible information and instruct applicable service providers to do the same where required by law.

We may retain information that is necessary to fulfill an order, comply with legal obligations, maintain required transaction records, prevent fraud, or establish, exercise, or defend legal claims.

If we cannot fulfill all or part of a request, we will explain the applicable reason where required by law.

12. Withdrawing Consent and Marketing Preferences

You can withdraw consent for consent-based processing at any time.

Depending on the processing involved, you may:

• Change your cookie preferences through the website’s cookie settings.

• Unsubscribe using the link included in promotional emails.

• Email info@SJPRO.net with the subject line “Withdraw Privacy Consent.”

• Request that a specific consent-based activity be stopped.

Withdrawing consent will not affect processing that is permitted under another applicable legal basis, such as fulfilling an existing order or meeting a legal obligation.

You may continue to receive essential transactional communications relating to orders, delivery, refunds, or security even after unsubscribing from marketing messages.

13. Third-Party Services and Trackers

Third-party providers may collect information directly through their tools when those tools are enabled on the website.

Depending on SJPRO’s actual configuration, these may include hosting services, payment processors, shipping services, analytics tools, advertising platforms, customer-support tools, and fraud-prevention services.

The final published privacy policy and cookie inventory should identify every active third-party tracker, its provider, the data collected, the purpose of processing, the applicable legal basis, and the relevant retention period.

We will not represent an unverified provider as an active SJPRO tracker.

14. Data Security

SJPRO uses reasonable technical and organizational measures designed to protect personal information against unauthorized access, alteration, disclosure, loss, or destruction.

No internet transmission or electronic storage system can be guaranteed to be completely secure.

If a personal data breach occurs, SJPRO will take appropriate steps and provide notifications where required by applicable law.

15. Children’s Privacy

SJPRO’s website and products are not intended to encourage children to submit personal information without appropriate authorization where required by law.

If we become aware that we have collected personal information in circumstances where collection was unlawful, we will take appropriate steps to address the issue.

16. Contact Information

For privacy questions, data access requests, deletion requests, cookie preferences, consent withdrawal, or California privacy requests, contact:

SJPRO Customer Support

Email: info@SJPRO.net

Website: https://SJPRO.net

Please use a clear subject line identifying the type of request so that we can direct it appropriately.

17. Changes to This Privacy Policy

We may update this policy to reflect changes in our website, business operations, technology, or applicable legal requirements.

The latest version will be published on SJPRO.net with its revision date.

Where required by law, we will provide additional notice or obtain consent before making material changes to how personal information is processed.